Firstborn is looking for a Program Director to help lead client management for AOR (and/or potential AOR) clients in our New York office.
In this role, you’ll be the main point of contact for senior level clients, working with them to define the brand’s digital strategy, creating and managing yearly roadmaps and ensuring project teams are working towards aligning with the larger goals and objectives set forth in that plan. To do this, you’ll need to be immersed in your client’s business, understanding their brand and their unique set of business challenges. Through this, you will build and foster strong client relationships and look for new opportunities within the business.
The person we’re looking for will work closely with the internal executive team assigned to the account – Strategy, Creative, Studio and Development teams – as well as with an Executive Producer who will oversee all production for on-time and on-budget deliveries. Both the EP and PD will partner together to ensure all initiatives are set-up for success and tie back to the larger brand goals and objectives.
It will be your responsibility to help identify and manage yearly retainer budgets, and identify new opportunities based on your understanding of the client’s business, their needs and their consumer. To do this you will bring insights to the executive team on the business and work together to develop Creative Briefs to act upon proactively – pitching the work we feel will truly move their business forward.
You will be responsible for large-scale, year-long engagements that require attention to detail, experienced client management and regular communication of progress.
In-depth understanding of your client’s business and digital landscape
Work with our AOR clients to plan yearly roadmaps and/or year-long projects
Work with core AOR internal team to find ways of being proactive in presenting new ideas and creating opportunities for additional client work
Manage yearly calendars as well as project timelines
Help determine team strategy, milestones, scope and schedule
Develop and build working relationships with clients
Conduct resourcing / planning meetings to adjust staffing as needed based on incoming and proactive opportunities
Identify project scope and write proposals
Communicate relationship and project status on a regular basis
Facilitate communication between clients, FB staff and third-party partners
At least 6+ years in account/client management
Experience in building solid long-term client relationships
Strategic in identifying opportunities and bringing those to surface for the agency
Knowledge of Microsoft Office, Keynote and SmartSheet/MS Project a plus
Ability to oversee multiple projects and brand initiatives at one time
Be a confident presenter and negotiator
Digital production knowledge or experience a plus but not necessary
Firstborn offers an excellent compensation package that includes:
Competitive salary (compensation will be based on experience)
Full Medical, Dental, and Long Term Disability Insurance
We also offer Vision, Short-term disability, and life insurance at no cost
Pleasant, enthusiastic, fast paced work environment with great people who love what they do