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The Creative Group

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The Creative Group is currently seeking a 3rd shift – 5 pm to 2 am Workflow Coordinator to work within a global presentation center or a large financial services company located in Brooklyn, NY.

This is a long term temporary role, 100% onsite, with the potential for fulltime.

The Workflow Coordinator will work closely with the Team Lead (TL) on managing front desk responsibilities while delivering high quality output of banker requests. The Workflow Coordinator must exhibit a high degree of ownership and customer service, setting clear expectations, negotiating appropriate deadlines, and clarifying job instructions to eliminate potential problems for the operators.

The Workflow Coordinator supports the Team Leader and is expected to attend to operator queries, phone hotline, and job intake. They are also required to step into the Lead role as required to oversee the work of the shift, as directed by the TL.

This job description outlines the key goals of this role. In an ever-changing commercial environment, this role and its responsibilities will evolve in line with the needs and demands of the business.

Roles & responsibilities
 Act as primary backup for TL and assist in shift operations whenever required
 Effective, in-depth intake of new jobs
 Ensure all associated files are available
 Ensure all copyright requirements are met
 Ensure full and complete understanding of the requirement and be able to articulate this clearly to operators
 Partner with banker on which solution is best
 Negotiate/agree deadlines with bankers based on availability of resources
 Liaise with team to secure most efficient solutions
 Help manage allocation of work to next appropriate operator available to ensure deadlines are met and instructions are being accurately followed
 Answer phones with professionalism and a high level of customer service
 Partner with colleagues to ensure continuous flow of work as directed by Team Leader or Operations Manager
 In the case of delays to jobs, advise the banker in a timely fashion and provide a realistic ETA for the completed work
 Provide excellent customer service, ensuring banker experience of PPS is always above average
 Delegate work to operators and monitor the status of the requests to ensure deadlines are met and instructions are being accurately followed
 Perform and become expert in the Microsoft Office suite, along with special functions such as scanning and Adobe Acrobat. Take all training assigned in a timely way
 Expert knowledge in advanced applications as needed for the role – MapInfo, Illustrator, InDesign, Photoshop, etc
 Handle a crisis and escalate when appropriate
 Help implement changes to operational procedures
 Provide appropriate, constructive feedback on operator performance to management
 Escalate issues in a timely and appropriate fashion
Reports to
Team Leader or Operations Manager

Education
Graduate in any discipline
Technical qualifications
Expert in MS Office and certification in typing is essential
Experience
At least two years at Sr. Operator level and demonstrated ability to handle client interactions.
Knowledge and skill sets
 Advanced knowledge of workflow tools and methodologies
 Excellent estimating ability
 Excellent oral and written communication skills
 Strong customer focus skills
 Decisive and assertive
 Ability to negotiate
 Ability to engage in difficult conversations effectively
 Problem solving/analytical ability
 Adaptability/flexibility
 Ownership and initiative
 Ability to multi-task
 Advanced knowledge of print production process
 Accuracy, attention to detail and ability to proof work

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Contact Details

125 Park Avenue, NY NY 732.634.5711 ext. 66235 http://www.creativegroup.com
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